Event Organizer FAQ

To create your own ticket shop, please register first using our contact form (click here). We will then get back to you with all further details.

Setting up your individual ticket shop depends on the type and scope of the event. A simple ticket shop can be created in less than ten minutes and duplicated for other events. Our Business Support (business-support(at)ticket.io) will be happy to help you with this.

Once you have entered all the necessary information such as date, location, title, quotas, prices, and graphics, you can activate your ticket shop at any time with a single click. To do this, simply click on the “Activate” button in the event overview.

Yes, you can create different ticket types within an event. Here you can choose between regular tickets, guest list tickets, special quotas, and vouchers.

Yes, you can use a seating plan for your event. Our Business Support team will create the seating plan for you, send it to you for approval, and then add it to your event. To create a seating plan, we need a template from you (as a jpeg or pdf file) that contains all the necessary information such as seat numbers, rows, blocks, areas, and ticket categories. Creating a plan usually takes about 2-3 business days. You can reach our Business Support team at business-support@ticket.io.

Yes, in the backstage system, (individual) ticket types can be set to “time-delayed active.” These will then become active or inactive during the specified time period.

Yes, that is possible. Enter your first and last name, a valid email address, and the desired number of tickets, and the tickets will be sent directly through the system.

Discounts can be stored in the backstage system for each event. Here you can set a percentage value/discount based on a certain sales amount. If you have any questions, please contact our Business Support at business-support@ticket.io.

Yes, that is possible. In the backstage area, under the EVENTS tab –> ALL, you can deactivate sales with a single click and reactivate them in the same way.

Yes, the system can be used to send event-related information to all ticket purchasers. To do this, please contact our customer support directly at formulare@ticket.io.

Yes, you can find all the options available to us in the backstage area, in the drop-down menu (top right) under INTEGRATION. You can copy the codes there and use them directly or integrate them accordingly.

ticket.io has connected several ticket offices that can be linked to your events. For further details, please contact our Business Support via business-support@ticket.io

Yes, please contact business-support@ticket.io directly. We require a design/graphics, the ticket type, the price, the quantity, a contact person, and the exact shipping address.

Yes, in the ticket.io backstage system under: Controlling -> Payouts. Select the tab: DATEV export, enter the desired period, the DATEV client number, and the tax advisor number.

In the Backstage System, you can choose between personalization during the ordering process and subsequent personalization. It is also possible to select both options, in which case buyers can personalize their tickets themselves at any time in the my.ticket.io self-service portal.

You have two different options for requesting personal data. The first is the participant query, which saves all the desired participant data directly at the time of purchase/checkout. The second is subsequent personalization. Here, ticket buyers have the option of personalizing their tickets in the myTIO portal after completing their purchase. With both options, customer data is automatically stored in the backend so that you have access to the data records at any time. In addition, you can request data such as telephone number, date of birth, or menu selection for each purchaser or ticket. The data records can be downloaded as a CSV file at any time in Controlling. If you would like to set up a participant query for your event, please contact our Business Support at business-support@ticket.io.

Yes, you can change most information, such as quotas, info texts, graphics, etc., or add additional ticket types. For a room plan event, the numbering of rows and seats cannot be changed during ongoing sales.

Ticket buyers can choose between the following options when purchasing tickets: PayPal, credit card (MasterCard + VISA), Klarna (instant transfer), prepayment, SEPA direct debit, Google Pay, Apple Pay, and iDeal. You can choose which of these payment providers you want to offer in your ticket shop.

Our price consists of a system fee and a payment provider fee. Additional costs may apply for extra services such as technology/hardware. Contact our sales team at sales@ticket.io for a customized quote.

Our customer support team is available to answer any questions you may have at the following email address: support@ticket.io.

Yes, you can download a free ticket i/O scanner app from the Apple App Storeand the Google Play Store. If you would like to rent hardware for your event, please contact our hardware team via hardware@ticket.ioat least four weeks before the event with a list of the devices you require.

If there is no WiFi or mobile network available, the scanner app can also be used offline after synchronizing ticket purchases. However, if more than one scanning device is used, tickets that have already been redeemed will not be synchronized offline.

Yes, you can see this in the app and in the scan statistics in the backend. It is also possible to check tickets out again.

Yes, you can cancel or postpone your order digitally at ticket.io via the link: https://postponement.backstage.ticket.io/. All further steps are explained there. We will take care of the processing and contact you if there are any uncertainties. If you have any questions about cancellations or postponements, please contact us via  formulare@ticket.io.

Ticket cancellations and refunds are handled by our customer support team. Please send an email with your order number, ticket ID, and any additional information to support@ticket.io.

If you want to move your event to another location, please contact our customer support. If you have any questions, please contact us via formulare@ticket.io.

Yes, you can integrate the tracking pixels of all common providers (e.g., Facebook, Instagram, TikTok, Google) in our backstage system under the tab: Marketing -> Tracking Pixel. If you have any questions, please contact Business Support.

Yes, in our backstage system under: Marketing -> Vouchers. Here you can choose between standard and credit vouchers.

For data protection reasons, we do not send out newsletters via our system. However, you have the option of filtering out newsletter subscribers under the CUSTOMERS section. You can add these individuals to your program and contact them via your own newsletter tool.

Yes, you can style your shop to match your corporate design, including colors and logo. Simply go to the Ticket and Shopdesign tab in the backstage area and select “Shopdesign.” If you have any questions about customization or styling with CSS, please feel free to contact our Business Support team.

Yes, you can create custom designs in the backstage system under: Ticket & Shopdesign -> Ticketdesign. You can customize the ticket design on the front and add sponsors, graphics, and important event details, for example. Duplicate a template here, which you can then customize using the ticket design editor. Please note that the backs of hard tickets and Print@home tickets cannot be customized.

To view the current sales figures (desktop), you can add various widgets to the dashboard and easily filter by date and event. For a detailed overview of your sales figures, please use the “Controlling” section. There you can filter by the variables relevant to you and download data exports of all order processes, sales, and ticket buyers.

Our system offers you a wide range of reporting options. With our controlling tool, you can filter ticket purchases (e.g., by event, date, or ticket type) and then download detailed order overviews and sales reports as CSV files. We provide invoices, payouts, and credit notes in PDF format.

After your event, you will receive a statement from us by email within 2-3 business days. It will consist of a sales overview and an invoice. Payment will be made via our service provider Hyperwallet, which requires verification. You will also receive all relevant information by email when you receive the contract from us.

Our accounting department is available to answer any questions via the following email address: accounting@ticket.io.